Privacy Policy

This Privacy Policy explains how Aura Palm Limo ("Aura Palm," "we," "us") collects, uses and protects information submitted through aurapalmlimo.com (the "Site"). It covers the Site and the quote-request process — it does not set the terms of an actual transportation booking, which are confirmed directly with our team.

Information you submit

When you request a quote or contact us, we collect the information you provide: your name, email address, phone number, and — where applicable — your company name. We also collect the trip details you enter, such as pickup and drop-off locations, date, time, preferred vehicle and any notes you add.

Information collected automatically

The Site uses your browser's session storage to temporarily hold the trip details you enter while completing the quote form, and to show a summary of your request on the confirmation page after you submit it. This information is stored in your browser only and is not shared with third parties. We also record a small number of anonymous funnel events (such as when a quote form is viewed, started or completed) to measure how the quote process performs; these events are tied to a randomly generated session identifier, not to your identity, unless you go on to submit an inquiry.

If you arrive at the Site through an advertisement or campaign link, we may capture standard attribution parameters (such as utm_source, utm_medium, utm_campaign, gclid or fbclid) present in the URL, and store them alongside an inquiry you submit so we can understand which campaigns generate requests.

How we use your information

We use the information you submit to respond to your quote request, confirm trip details, provide pricing, and communicate with you about your booking. We do not sell your information.

Service providers

We may use third-party services to help us respond to inquiries — for example, an email or text messaging provider — under agreements that limit their use of your information to providing that service to us. As of the date above, no such provider has been finalized.

Data security

Quote requests are stored in a database operated on our behalf by our hosting provider. We take reasonable technical and organizational measures to protect this information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data retention

We retain inquiry records for as long as reasonably necessary to respond to your request, maintain our booking history, and meet our own recordkeeping and legal needs. You may request that we delete your information at any time by contacting us using the details below.

Your choices

You may contact us at any time to ask what information we hold about you, to correct it, or to request that it be deleted, subject to any recordkeeping we are required or permitted to retain.

Children's privacy

The Site is not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision.

Contact us

Aura Palm Limo
1680 Michigan Ave, Ste 700, Miami Beach, FL 33139
Email: info@auravipservices.com
Phone: (786) 574-3081